Car dealer reviews aren't the sort of thing we deal with day today, but then cars aren't the sort of thing we buy very regularly. However, leaving car dealer reviews in the appropriate place and reading other people's reviews can be highly beneficial when it comes to buying a car and dealing with any customer service problems encountered.
Car dealer reviews are even worth getting involved with when service and the car have been great.
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Car Dealership Reviews Before You Buy
If you're looking for a new car, including second-hand cars, then you need to be sure not only of the quality and reliability of the car itself but also of the dealer you buy from. Most people prefer to buy direct from dealers than private sellers because they feel that dealers may be more trustworthy simply because they have a reputation to uphold.
However, it is never sensible to just assume a dealer will be trustworthy. Car dealership reviews can be found online and can be very useful in the car buying decision-making process.
Reading reviews left by previous customers will give you an idea of whether the dealership is honest, helpful, and of good value, so do your homework.
You can find reviews on the internet, but be sure that they are neutral and genuine: testimonials on a dealer's own website may be biased. Similarly, negative reviews could have been left by a competitor. It is relatively easy to find a genuine unbiased review with a bit of looking through.
Car Dealer Reviews After You Buy
After you've taken the plunge and bought a new car, your car dealer review is your chance to help out other customers. If something has been negative or problematic, say so in any reviews you leave, but try to be reasonable too. If things have gone wrong, it's natural to be angry, but try and give a comprehensive, rounded review. This might mean mentioning a problem but also talking about any good customer service you experienced when the company in question tried to resolve it.